Refund Policy

We want NurseMasomo to be worth every shilling. Because you can use the Service free for 30 days before you pay anything, our refund approach is straightforward and fair.

1. Free trial

The first 30 days are completely free and require no payment details. If NurseMasomo is not right for you, simply do not upgrade. You will never be charged automatically.

2. Paid plans

Each paid plan unlocks access for a fixed period, such as one day, one week, 30 days or 90 days. Because access is digital and is granted immediately, and because you are able to try the Service in full before paying, payments for access already granted are generally non refundable.

3. When we will refund

We will review and, where valid, refund a payment in the following cases. If you were charged more than once for the same plan. If money was deducted but access was not activated. If a payment was taken in clear error. To qualify, please contact us within 7 days of the transaction.

4. How to request a refund

Email us at info@infosencia.com with the phone number on your account and the M-Pesa transaction reference. This helps us locate the payment quickly.

5. Processing

We aim to respond to refund requests within 3 business days. Approved refunds are returned to the same M-Pesa number used for payment.